Refund Policy
Shop with confidence – your satisfaction matters.
At Catering Equipments, we value your satisfaction and strive to ensure that every purchase meets your expectations. This Refund Policy outlines the conditions under which refunds are issued for products purchased from cateringequipment.io. Please read carefully before making your purchase.
Eligibility for Refunds
Refunds may be approved under the following circumstances:
The item received is defective, damaged, or significantly different from the product described on our website.
The item was incorrectly delivered or missing parts due to our error.
A valid return request has been submitted within the eligible timeframe (see section 2).
To be eligible for a refund, items must be:
In their original condition, unused, and with all original packaging and accessories.
Accompanied by a proof of purchase (invoice, order number, or receipt).
Refund Request Timeframe
All refund requests must be submitted within 7 days of receiving your order.
After this period, we may not be able to process refund claims.
To initiate a refund, please contact our support team at: info@cateringequipment.io
Include your order number, a detailed description of the issue, and relevant photos (if applicable).
Non-Refundable Items
Please note that the following items are not eligible for refunds:
Used or installed equipment.
Custom or special-order products.
Clearance or discounted items.
Items damaged due to customer misuse, neglect, or improper handling.
Refund Process
Once your returned item is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
If approved:
The refund will be processed within 5–10 business days, using the original payment method.
Depending on your bank or payment provider, it may take additional time for the funds to reflect in your account.
If rejected, we will provide a clear explanation of the reason and may offer alternative solutions such as replacement or store credit.
Late or Missing Refunds
If you haven’t received your refund after 10 business days:
Check your bank or payment account again.
Contact your credit card company or payment provider, as processing times may vary.
If you still have not received your refund, please contact us at info@cateringequipment.io for further assistance.
Cancellations
Order cancellations are accepted before the item has been dispatched. Once shipping has begun, cancellations cannot be processed, and you may need to request a return instead.
📬 Contact Us
For all refund or return inquiries, please reach out to our customer service team:
📧 info@cateringequipment.io
📞 +1(303 848-0232
🌐 cateringequipment.io
