Shipping Policy

Fast. Reliable. Delivered to your door.

At cateringequipment.io, we are committed to delivering your kitchen essentials quickly and safely. Here’s everything you need to know about our shipping process.

🌍 Shipping Destinations

We currently ship to the following regions:

All African countries
United States (all 50 states)
Canada
United Kingdom
Australia
Selected countries in Europe & Asia

Note: If your country is not listed at checkout, please contact us to confirm availability.

⏱️ Processing Time

Orders are typically processed within 1–5 business days.
Orders placed on weekends or holidays will be processed the next business day.
During peak seasons, processing may take slightly longer.

📦 Delivery Time & Cost

Region	Estimated Delivery	Shipping Cost
USA	3–7 business days	Free for orders over $50 / $5 flat rate under $50
Within Africa	1-5 business days	R350 flat rate
UK / Australia	7–14 business days	$15 flat rate
Other Regions	10–20 business days	Calculated at checkout

You will receive a tracking number as soon as your order ships.

📬 Tracking Your Order

Once your order is shipped, you will receive a tracking link via email.
You can also log in to your account to view order and shipping status anytime.
If you don’t receive tracking info within 3 business days, please contact us.

📦 Packaging

All products are packed securely to prevent damage during transit.
We use eco-friendly, recyclable materials whenever possible.
Fragile items are wrapped with extra care.

❗ Delays & Issues

While we strive for on-time delivery, delays may occasionally occur due to customs, weather, or carrier issues.
If your order is significantly delayed or lost, we’ll work with the shipping carrier to resolve it quickly.
For any shipping-related concerns, reach out to us directly.

📬 Contact Us

Need help with your order or shipping? We’re here for you:

Email: 📧 info@cateringequipment.io
Phone: +1(303 848-0232
Address: 1100 Coney Island Ave, Brooklyn, NY 11230